Shipping & returns

Shipping

A standard shipping fee of $12.95 will be charged on all purchases. Oversized or heavy items  greater than 10lbs will be charged additional shipping fees of $12.95. For any items greater than 20lbs but less than 40lbs a flat rate of $29.95. For any items greater than 40lbs a flat rate of $39.95. 

Parcels are shipped via Canada Post Parcel. WE DO NOT SHIP BY COURIER. You must have a valid mailing address or post office box to receive parcels. 

We do not guarantee delivery times. 

 

Returns

We will provide a full refund for items returned with a receipt up to 14 days after the parcel delivery date. Products must be returned with original packaging and in unused condition. Returns without a receipt will be offered store credit in lieu of a refund. Original shipping charges will not be refunded and return shipping expenses will not be reimbursed. 

 

​Saddle Trials​

Saddles shipped for trials are subject to a $49.95 non-refundable shipping charge. The trial period is 7 days from the day of delivery. Saddles must be paid for in full prior to shipping. Return shipping will not be reimbursed.