Shipping & returns

Shipping

A standard shipping fee of $12.95 will be charged on all purchases. Oversized or heavy items  greater than 10lbs will be charged additional shipping fees of $12.95. For any items greater than 20lbs but less than 40lbs a flat rate of $29.95. For any items greater than 40lbs a flat rate of $39.95. 

Parcels are shipped via Canada Post Parcel. WE DO NOT SHIP BY COURIER. You must have a valid mailing address or post office box to receive parcels. Once in Canada Post Hands, we cannot control the timeline of when it will arrive to you. 

We do not guarantee delivery times. 

 

Returns

We will provide an IN-STORE CREDIT ONLY for items returned with a receipt up to 14 days after the parcel delivery date. Products must be returned with original packaging and in unused condition. All CLEARANCE Items are FINAL SALE. Original shipping charges will not be refunded and return shipping expenses will not be reimbursed. 

 

​Saddle Trials​

Saddles shipped for trials are subject to a $49.95 non-refundable shipping charge. The trial period is 7 days from the day of delivery. Saddles must be paid for in full prior to shipping. Return shipping will not be reimbursed.